Located at Heydar Aliyev International Airport, this office assists travelers with essential airport-related services, ensuring a smooth and hassle-free journey. The Turkish Airlines Baku Airport Office plays an important role in supporting passengers traveling to and from Azerbaijan. The Turkish Airlines Baku Airport Office is situated within the international terminal, allowing easy access for departing, arriving, and transit passengers. Its convenient terminal placement helps travelers quickly find assistance for check-in guidance, flight information, and boarding procedures. Clear airport signage also makes the office easy to locate, even for first-time visitors.

Passengers can rely on the airport office for a range of services. These include flight schedule updates, seat and meal inquiries, baggage assistance, special service requests, and general travel guidance. In case of delays, cancellations, or missed connections, trained staff are available to provide timely support and alternative travel solutions. The office is particularly helpful for international travelers who may need last-minute clarifications about visas, transit rules, or onward connections via Istanbul. While ticket purchases and major itinerary changes are usually handled by city sales offices or online channels, the airport team focuses on immediate, travel-day needs.