Hi everyone,
We’re looking to implement a Quality Management System for our business operating in East Africa, and I’d love to hear what’s worked for others. Is it better to develop the system internally, or bring in expert guidance to ensure compliance with ISO 9001 standards?

I’ve seen that a well-structured QMS can really improve operational efficiency, but only if staff actually use it rather than treating it as paperwork. Any practical tips on creating a QMS that works day-to-day would be incredibly useful.